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Burnout doesn’t help our clients

Burnout doesn’t help our clients
Harvard Business Review: an article about how we can avoid it

A lot of companies take pride in how hard their people work, and regard their unrelenting expectations (and the occasional meltdown of individual workers under the pressure to perform) as a badge of honor—something integral to their standing with customers. You hear a lot about the “work-before-all-else” ethos in technology and financial services, but the truth is it’s not sector-dependent. Another truth: It doesn’t always work to the customer’s advantage.

When people toil without a break or at a pace that isn’t sustainable, the problem isn’t only that they may become personally unhappy and leave, forcing those left behind to take up the slack. There’s another problem when there’s burnout: The work itself suffers.


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